Refund policy
Good to know
We do not offer refunds. All exchanges are subject to product availability. If your preferred size or colour is unavailable, you are welcome to exchange for any other full-price item of equivalent value, for example, a toy or clothing in place of footwear.
What can be exchanged
Accepted for exchange
- Full-price items in original condition
- Unworn, unwashed, and unused
- Original tags attached
- Original packaging, sealed
- Within 30 days of order date
- Receipt presented at time of exchange
Cannot be exchanged
- Sale items
- Personalised items
- Pillow sets
- Innerwear
- Items without original tags or packaging
- Items that have been used, worn or washed
Sale items & gifts
Sale items are final. They cannot be returned, refunded, or exchanged under any circumstances. Please note that if a sale item is purchased as a gift, the recipient will not be permitted to exchange it. We reserve the right to refuse exchanges that do not meet our policy requirements.